====== Procedure to report TSD issues ====== 



**For TSD login/access and connection problems and data import-export issue, etc:
**

Create an RT ticket by writing to tsd-drift@usit.uio.no

**For problems in accessing modules, software on TSD, uploading new user-specific packages, etc on TSD:
**

Step 1: 

Try to solve the issue within the research group (as TSD Advanced User Support takes quite some time to resolve the issue. If anyone 
within the group has already solved the issue before, it would save time on the user end)
   
Step 2:

If still not able to solve the problem, create an RT ticket by writing to tsd-drift@usit.uio.no. 
    
**For discussions on long term technical issues:
** 

Please invite Oleksandr.frei@medisin.uio.no and Sandeep.Karthikeyan@medisin.uio.no for the internal group 
meetings.


Links:

  * [[tsd-drift@usit.uio.no|tsd-drift@usit.uio.no]]
  * [[sandeep.karthikeyan@medisin.uio.no|sandeep.karthikeyan@medisin.uio.no]]
  * [[norment-hpc@medisin.uio.no|norment-hpc@medisin.uio.no]]
  * [[https://docs.google.com/spreadsheets/d/1dmVFbBJrNpU-lfFIqDnBSWfU5oZ5iGrgN3yz0Y3geCE/edit?usp=sharing|Downtime report (google spreadsheet)]]
  * [[https://docs.google.com/forms/d/e/1FAIpQLSfyQtSd3intuKkb5O4hmmPq5UzX6EhuCk95ovNfHULc7DIBKg/viewform|Register downtime (google form)]]
  * For singularity containers reference: https://github.com/comorment/containers 
